The Impact of Information Technology in Improving Supply Chain Sustainability: A Case Study on Green Logistics in the Manufacturing Sector in Vietnam

Abstract

This study was conducted to examine the impact of information technology application on green logistics development in the manufacturing sector. Using qualitative research method, based on exploring the experiences of 14 logistics managers and information technology experts from 7 manufacturing companies in Hanoi city. The results of the study reveal valuable insights into the experiences of logistics managers and information technology specialists in exploring applied information technology systems; Collaboration between information technology and logistics teams; Practice data analysis and management; Technical challenges and future innovations in sustainable logistics. Based on the research results, a number of recommendations are made for businesses and policymakers to improve the sustainability of the supply chain, especially in the context of green logistics in Vietnam.