A Study on Organizational Commitment of Employees of the Leading Hotels in Bangkok
Keywords:Hospitality, Organizational Commitment, Job Dedication, and Reputation.
The purposes of this research were: (a) to investigate the levels of organizational commitment of employees in the leading hotels in Bangkok, and (b) to determine a difference of organizational commitment of employees classified by demographic profile in the following areas: job dedication, acceptance and practice in the rules and regulations of the organization, organizational reputation maintenance, and the need for being member of organization. The population and samples in this study were 180 employees working at the selected leading hotels in Bangkok. The results of the study showed that the overall mean value of organizational commitment of employees can be interpreted to be highly committed. The results from hypothesis testing showed that there is no statistically significant difference in the organizational commitment of employees classified by gender, educational level, and position. But there is statistically significant difference in the organizational commitment of employees classified by age, marital status, monthly income, and period of employment. The implications from the study showed that there is a large number of women working the leading hotels; women have the same equal right to work in the company as men. There is a higher trend for employees to be single due to the economic limitation. The level of education is very important for getting a job in any company. Bachelor’s Degree becomes the basic requirement for selecting and recruiting employees to work in the company. The recommendations from the study can be presented as follows: Hospitality industry should set up acceptable rules and regulations for employees to follow and practice so that they may not view practicing in the rules and regulations as double standard. By this way, the unity and harmony will be incurred among each employee. In terms of job dedication, most employees are fully satisfied to perform the routine jobs and newly assigned jobs, but they do not have the creative ideas and thinking to establish new strategies or new manners to improve the working effectiveness of the organization. Hotel industry should encourage employees to show their potential and ideas beneficial to increasing work performance.